Teasdale Fenton, a multi-state residential contractor with 40+ technicians, faced a potential turning point in their history when their outdated software system, Camelot, which lacked cloud capabilities and hindered operational efficiency, unexpectedly notified Teasdale that they would be turning the lights off in just a couple of months.
It was crucial for Teasdale that the switch to Stilt, a modern and much more efficient system, included the migration of over 15 years of accumulated data and a minimal impact to their business operations.
Stilt stepped in to provide a seamless transition to its cloud-based field service management solution. Built on a modern code base, Stilt offers unparalleled flexibility and customization to fit Teasdale’s carpet cleaning operations.
The Stilt team spent over three weeks on-site at Teasdale offices across multiple states, training personnel and assisting with a pilot test. This was followed by company-wide onboarding and go-live support to ensure a smooth transition.
Migrating 15 years of data: Over 200k customers, 400k invoices, and over 1 million work items.
Customizing software to match existing business processes.
Training employees and ensuring a seamless transition.
Successfully migrated all historical data, including customer information, invoices, and jobs into Stilt from an outdated on-premise database.
During the onboarding process, test sites were created to give the Teasdale team ample time to play around in Stilt with their real data.
User-Interface: Stilt workflows now mirror all of Teasdale’s processes step by step.
Commissions: Teasdale’s technicians are paid commission-only via a complex program with an extensive variety of scenarios regarding up-sells and base-rates.
Conducted in-person interviews and training sessions with employees across key functional groups (Operations, Accounting, Management, etc.)
Provided on-site support prior to, and during, the go-live day.
Established a strong partnership, working hand-in-hand to achieve success. By go-live day, the Stilt onboarding team felt like they were genuinely part of the Teasdale family!
Stilt’s automation of daily commission calculations and related processes saved Teasdale office personnel thousands of hours annually.
Automating commission calculations and validations simplified the process and improved transparency for over 40 technicians.
Teasdale Fenton, a multi-state residential contractor with 40+ technicians, faced a potential turning point in their history when their outdated software system, Camelot, which lacked cloud capabilities and hindered operational efficiency, unexpectedly notified Teasdale that they would be turning the lights off in just a couple of months.
It was crucial for Teasdale that the switch to Stilt, a modern and much more efficient system, included the migration of over 15 years of accumulated data and a minimal impact to their business operations.
Stilt stepped in to provide a seamless transition to its cloud-based field service management solution. Built on a modern code base, Stilt offers unparalleled flexibility and customization to fit Teasdale’s carpet cleaning operations.
The Stilt team spent over three weeks on-site at Teasdale offices across multiple states, training personnel and assisting with a pilot test. This was followed by company-wide onboarding and go-live support to ensure a smooth transition.
Successfully migrated all historical data, including customer information, invoices, and jobs into Stilt from an outdated on-premise database.
During the onboarding process, test sites were created to give the Teasdale team ample time to play around in Stilt with their real data.
User-Interface: Stilt workflows now mirror all of Teasdale’s processes step by step.
Commissions: Teasdale’s technicians are paid commission-only via a complex program with an extensive variety of scenarios regarding up-sells and base-rates.
Conducted in-person interviews and training sessions with employees across key functional groups (Operations, Accounting, Management, etc.)
Provided on-site support prior to, and during, the go-live day.
Established a strong partnership, working hand-in-hand to achieve success. By go-live day, the Stilt onboarding team felt like they were genuinely part of the Teasdale family!
Stilt’s automation of daily commission calculations and related processes saved Teasdale office personnel thousands of hours annually.
Automating commission calculations and validations simplified the process and improved transparency for over 40 technicians.
"Switching to Stilt was a game-changer for us. The transition was seamless, and the support we received was phenomenal. We're saving so much time, and our team is more efficient than ever. Stilt is not just a software provider; they're a partner in our success."
"Stilt was a very affordable solution compared to other options we considered, and a major selling point was that we had direct access to the entire management team, including the founder."
"Stilt was a very affordable solution compared to other options we considered, and a major selling point was that we had direct access to the entire management team, including the founder."
"Working with Teasdale Fenton has been a rewarding experience. We are proud to have helped transform their operations and witness firsthand the positive impact Stilt has made. This partnership exemplifies what we strive to achieve with all our clients."
The successful transition of Teasdale Fenton to Stilt’s cloud-based carpet cleaning software highlights the value of custom-tailored solutions, strong partnerships, and dedicated support.
By choosing Stilt, Teasdale Fenton has positioned itself for continued growth and success in the residential carpet cleaning industry.
